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closed loop referrals: Reducing Gaps in Social Care Los Angeles
- Location: Los Angeles, California, United States
closed loop referrals play an important role in connecting patients with essential social support services, including food assistance, housing programs, transportation resources, and employment assistance. Many healthcare challenges extend beyond medical treatment, making collaboration between healthcare providers and community-based organizations increasingly important. However, these organizations may operate separate systems, creating difficulties when exchanging referral information or confirming whether services were delivered. A closed-loop process addresses these challenges by documenting each referral, tracking its status, and returning outcome information to the referring organization. Consider a patient who needs food assistance after a social determinants of health screening. A care coordinator can send a referral to an appropriate community organization, monitor acceptance, and receive confirmation once support is arranged. If the patient cannot be contacted or does not meet eligibility requirements, the documented status helps the care team determine the next step. This coordinated approach makes social care referrals more measurable, supports timely follow-up, and helps organizations respond more effectively to patients' interconnected needs.
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